Frequently Asked Questions
Pick-up and Drop-off of items
Do I have to be present during pick-up and drop-off?
Yes. Either you or your representative needs to be present for the pickup or drop off of your items.
How do I choose a pick-up/drop-off date and time?
After you check out, we will contact u with your specific university’s dates and times, and you will get to choose which one works for you!
If I live off of campus can you pick up my things?
If you live within three minutes of campus, there is no additional fee. If it’s more than three minutes away, extra fees will apply, depending on your campus.
What if I need my stored items in the middle of summer?
Our “out-of-window” delivery fee is $399.
Can I meet you at the storage facility to pick up my items instead of having you deliver them?
No, our service is pickup and delivery only. We don’t allow visitors to the storage facility.
Box kits
Do you provide box-kits?
Yes! First box-kit is $39.99 and every one after that is $50.
What happens if I need more boxes?
Call us and we’ll sell you some more box-kits! We don’t sell boxes individually.
When will I get my box kit?
We will be dropping them off the Friday before Finals week at your campus’ designated area. The student will be alerted beforehand as to that date and time. The student can either come pick them him themselves, or for a $25 we will bring it straight to their door.
Can I return an unused box kit?
No, we regret that box kits are non-refundable. Customers who cancel service after placing their orders, will still be charged for any box kits received.
Can I use my own boxes?
Yes! You may use your own boxes, bins, bags, etc., but we prefer that you use our logo boxes because:
a) Our logo, double-walled boxes are very durable and trustworthy; most customers have difficulty finding double-walled boxes,
b) Our logo boxes are much easier to stack while in storage,
c) We provide $100 of storage insurance with the use of our logo boxes,
d) Our logo box is recognizable!
Shipping
Does Flexible Steel Campus Storage provide shipping services?
Yes! We will pick up your items needing shipping directly from your room! We are the intermediary for FedEx.
How much does shipping cost?
It costs $120 to ship each box that weighs 40 lbs or less. We ship other items as well!
Can we ship Internationally?
Yes! Our shipping surcharge is 45% on top of the FedEx rate. Customer is responsible for all tariffs and taxes of destination country.
Can we ship furniture?
No, we do not ship furniture.
Insurance
Are my items insured?
For storage, our logo boxes are insured up to $100 each, or $1,000 for the total order. For shipping, any box is insured up to $100 each, or $1,000 for the total order.
Moving and packing
Can you guys pack up my room for me?
Yes! Our fee is $200/hour. Call us to schedule!
Can you guys move me off/on campus?
Yes! Call us for details.